Your order will be billed weekly on the same day that you placed your original order. If you want to cancel a recurring order for the next week, please note that you should do so the day before the order is billed.
You can always cancel your order before the ordering deadline for your order's delivery date. Just email us and let us know. After the ordering deadline our general policy is to offer 50% back since by that point we've already sourced the fresh produce for your meal, but if you email us with your specific situation we may be able to accommodate 100% depending on the circumstance. Things come up and we are very nice and understanding people!
Since we are dealing with perishable goods there will be no returns or refunds. New Vision Nutrition may not be held responsible for incorrect address implementations. Please utilize the tracking number provided to you via email to track your package. Do not leave the package unattended for more than a few hours.
In rare cases , depending on when you place your order, you may be charged a second time on the day before you receive your first meals. That charge will be for the second week of meals , which will arrive one week following the first shipment.
We do only offer the weekly or bi-weekly delivery options now. However if you are only looking to do a one time order, you would checkout, then cancel all future billing from your account page. This will ensure you are only charged once and receive only one week of food.
We ship via UPS. When your meal plans are completely prepared and shipped, you will receive an email with a UPS tracking number. You will receive the tracking number on the day of the shipment , not the day that you place your order. This will help you to better plan for the delivery of your meals once they are shipped.
We prepare and ship twice per week. Please place your order based on the following schedule to receive when you want: Orders placed anytime on Monday through Thursday will ship out the following Monday and arrive on Tuesday or Wednesday depending on location.
Orders placed anytime on Friday through Sunday will ship out on Wednesdays and arrive Thursday or Friday depending on location.
The meals are to be kept refrigerated and will maintain freshness for up to 7 days following delivery. Meals can be frozen to maintain freshness for longer periods.Our new air-tight vacuum sealed containers are microwave safe as well as oven safe. They are also 100% environmentally safe and biodegradable.
Accepting payments by PayPal and all major credit cards.
Shipping will be calculated using UPS rates. We will be shipping overnight, or two day air depending on your location, to maintain freshness. Shipping rates will begin at a rate of $19.95 and can increase if multiple boxes are required for a shipment, or if you are located in a higher temperature area.
You can cancel at anytime, just log into your account page, then click on manage subscription which can be found at the bottom of the page. From there you can cancel all future billing on your account.
NOTE: This will not cancel any order that has already been billed.
You can change meals on future billed orders at anytime before your order is billed. If you log into your account -> manage subscription -> manage -> change meals you can add or remove quantities of any meal that is in your subscription. If you would like to add additional meals to your subscription you can view the products here : www.newvisionbody.com/collections/all then click the add to subscription button
Once the order is billed it would not be possible to change the meals in that order as we will imediately begin our process of sourcing all fresh ingredients for your meals.
Yes, you can skip or cancel at anytime from your account page. If you log into your account and go to manage subscriptions you will see a section titled upcoming orders. From there you can skip future billing dates ( note: these are not shipping dates )
We recommend eating at least two meals a day. One for lunch and one for dinner. For those who really want to succeed you could try some of the breakfast options to get you started in the morning. You will feel more energized and motivated right away!
If your meals are damaged, please take a photo of the meals in question and email them to firstname.lastname@example.org. We will be happy to replace those meals on your next order free of charge, or we can provide you with a coupon for the monetary value of the meals to be used towards a future order. If a meal arrives with a small incision/break in the plastic seal this is not considered damaged. Damaged meals are specifically meals that are entirely open with the contents of the meal displaced from its tray.
Although this is very rare, in regard to spoiled packages; typically a package spoils if it is in transit for 3+ days. Email us at email@example.com if this was the case. If your package was in transit for more than 48 hours we will resend the package to you free of charge, or issue a coupon equal to the full transaction price for you to use on a future order. If our package was delayed due to our shipping partner, we ask that you always accept the package, and store the meals in the fridge immediately. If the package is refused we have no record of it ever being delivered late; which won’t enable us to resend another package.
We do not accept return shipments and we do not grant full refunds.
Frequently Asked Questions
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